Privacy Policy

Edwards Instrument Company is committed to responsibly manage and respect the confidentiality any individual information collected during the course of our dealings with our customers. We value the trust our customers have placed in us in providing any personal information, and limit the collection and use to maintain a superior level of service to our customers.

Purpose of this Policy

This policy outlines:

- what personal information we collect and how it is collected during the course of running our business;

- what we do with any personal information received; and,

- how we ensure that this information is treated in accordance with the requirements of the Privacy Act.

Information Collected

At all times there is no obligation for our customers to provide us with personal information - unless it is a necessary requirement to fulfil an order or to provide another customer service function. Customer delivery and contact details are stored and purchase history details may also be collected. This information may be collected when placing an order or from our website. Information may also be collected when contacting our head office, including various departments such as Finance, Marketing or Customer Service.

Use of Information Collected

All information Edwards Instrument Company collects through the course of normal business dealings remains confidential. Edwards Instrument Company does not disclose personal information to any other organisations - unless the owner of that information has given their consent. We only use the information for processing orders or for internal marketing purposes - which may include:

- fulfilment of orders;

- statistical analysis of customer habits, interests, and preferences;

- analysis of relevance of our special offers and promotions and sending information about these promotions and products including sending information by e-mail providing the customers consent has been given for this service.

Security of Information Collected

Edwards Instrument Company takes all reasonable precautions to ensure that any personal information received is kept confidential. For sending information and for delivery of orders placed through our office or via our website, it is necessary to disclose some personal information to third parties such as delivery contractors. Edwards Instrument Company takes appropriate steps, however, to ensure our suppliers and contractors only use the information provided to them for the relevant purpose and ensures that all contracts with third parties include a clause that any personal information is only to be used for the intended purpose. No personal information will be disclosed to any other third party without your consent.

Consent

Customers who do not wish to have their personal information used for marketing by Edwards Instrument Company are most welcome to indicate their desire at the time of purchase, in correspondence, at interview or any other point of contact with a representative of our company.

Website and E-mail

We fully understand that when people visit our website they may not wish to sign on as a member. We respect this and leave membership fully optional, and have made it as easy as possible to be removed from any mailing lists on request. We do not send any unsolicited emails and every email sent provides an opportunity to be removed from further emailing.

We do not encourage (and in fact advise against) sending any sensitive information by email, as information sent by email is not encrypted and therefore not a secure mode of transmission.

Access to personal information

Customers may request details of their personal information by sending a signed written request to our customer service department. (To verify that the personal information requested belongs to the customer it is necessary that the request be in writing and signed). Any personal information provided may be corrected or brought up to date at any time. For privacy and accuracy reasons Edwards Instrument Company relies on the customer to provide any changes or updates to individual information.

Information Security

Any personal information held on the Edwards Instrument Company computer network has stringent security measures to protect it from unauthorised third party access and there are levels of security in place to ensure information of a sensitive nature is only accessible by authorised staff members. Changes to Policy It may be necessary for us to make alterations to this policy from time to time to address any changes in legislation and to continue to responsibly manage and protect personal information.

Feedback

We welcome feedback on this policy - or on any matters relating to Edwards Instrument Company. If you have any comments, suggestions, or questions, please contact us at any time by calling our free-phone 1800 024 407 or by email.

About Edwards Instrument Company

Edwards is a Australian family owned supplier and manufacturer of general laboratory consumables, surgical and laboratory instrumentation and associated products and services for the Life Science and Health Care markets. Our products and services are marketed through two divisions – Edwards Instrument Company and Edwards Medical Supplies.

Contact Details

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